Verizon is Full of It…Thinks We’re All Stupid
A FCC complaint was filed against Verizon Wireless for their locking of smartphone bootloaders. The complaint stated Verizon’s locking of bootloaders put them in violation of the Block C license. In a letter, Verizon responded to the complaint stating they are partial to locked bootloaders because unlocked bootloaders can potentially “prevent Verizon Wireless from providing the same level of customer experience and support because it would allow users to change the phone or otherwise modify the software and, potentially, negatively impact the wireless experience for other customers”. Simple put, that is a load of crap. Verizon knows full well that their concern is not customer service related, and they know full well that an unlocked bootloader is not going to do anything to change someone else’s network experience. If Verizon were so concerned about these things, they wouldn’t offer any smartphones with unlocked bootloaders. Is the LG Revolution’s unlocked bootloader degrading other customer’s network experience? What about the Galaxy Nexus? How about the LG Spectrum? The HTC Rezound’s bootloader can be unlocked also, is that affecting other customer’s network experience? All of those phones are on Verizon and all have unlockable bootloaders. So if preserving a high level of customer service and network experience is really why Verizon supports locking down bootloaders, then their network and customer service must currently be in a state of chaos (since they have so many smartphones with unlockable bootloaders). If unlockable bootloaders were leading to poor customer service, then there must be a massive amount of upset Verizon customers. If unlockable bootloaders were degrading the network experience for other customers, then Verizon would have an unbelievable amount of dissatisfied customers defecting from their company. The bottom line is Verizon currently has, and has had several devices with unlockable bootloaders and those devices are not impacting customer service, and they surely are not impacting other customers. If they were, Verizon would not sell them. The real reason Verizon doesn’t like unlockable bootloaders is because they don’t want you to have full control over your smartphone. For example, it’s much easier for them to charge you to tether if they can lock the feature away and then charge you money to unlock it. As long as they keep your bootloader locked, Verizon will always have more control over your device than you do. They know this and they want to keep it that way.